Voxi88 takes your privacy seriously. This document explains how we collect, use, store, and protect your personal information as a member of our platform. The security of your data is our unwavering priority.
This Privacy Policy describes voxi88's privacy practices regarding the collection, use, disclosure, and protection of your personal information. It applies to all users accessing the voxi88 platform — whether through the website, mobile app, or any related services we offer.
By registering as a voxi88 member or continuing to use our platform, you agree to the collection and use of information as outlined in this Privacy Policy. We encourage you to read this document thoroughly so you fully understand how your data is managed.
Voxi88 is an online entertainment platform built to serve the needs of Malaysian players. As a trusted platform, we understand that privacy is more than a legal requirement — it is the foundation of trust that defines our relationship with every member.
This Privacy Policy applies to all personal information we collect from you when you:
Voxi88 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and related guidelines issued by the responsible authorities.
Voxi88 collects various types of information to enable us to deliver quality services, process transactions securely, and comply with applicable legal requirements. The data we collect falls into several main categories:
This information is collected during account registration and the identity verification (KYC) process to confirm you are a legitimate user aged 18 and above.
To process deposits and withdrawals, voxi88 collects information related to your payment method, including the bank account holder name, account number (stored in encrypted format), and transaction history on the platform. We do not store your credit or debit card numbers directly — this information is processed through our PCI-DSS certified integrated payment gateway.
We automatically record data related to how you use the platform, including game types played, wagering values, login history, IP address, device type, operating system, and browser used. This data helps us improve the user experience and detect any suspicious activity.
When you contact our support team via live chat or email, we retain records of those communications for staff training, quality control, and dispute resolution purposes.
Every piece of information voxi88 collects has a clear and lawful purpose. Here is how we use your data:
Voxi88 does not sell, transfer, or disclose your personal information to third parties without your consent, except in the situations outlined below:
We share only the necessary data with service providers directly involved in operating our platform — including payment service providers, game software providers, and customer support platforms. All these partners are bound by strict data confidentiality agreements and are not permitted to use your data for any other purpose.
Voxi88 will disclose your personal information to the relevant authorities when required by court order, legal process, or directive from a regulatory body. This includes investigations related to financial fraud, money laundering, or cybercrime.
We reserve the right to disclose information necessary to protect the rights, property, or safety of voxi88, our members, or the public — in accordance with applicable legal requirements.
Voxi88 continually invests in the latest security infrastructure to ensure your personal data is protected from unauthorised access, loss, theft, or inadvertent disclosure.
Only voxi88 staff who require access to your data to perform their duties are permitted to do so. All staff undergo data privacy training and are bound by strict confidentiality agreements. Access to sensitive data is logged and actively monitored.
Voxi88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you browse our website.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for core platform functions such as login sessions and security. | Session / 1 day |
| Performance Cookies | Collecting anonymous usage statistics to help us improve the platform. | 30 days |
| Functional Cookies | Saving your preferences such as language, theme, and display settings. | 90 days |
| Marketing Cookies | Used to display relevant promotions and measure campaign effectiveness. | 180 days |
You can manage your cookie preferences through your browser. However, disabling essential cookies may affect certain features on the voxi88 platform. Marketing cookies can be declined without impacting your core experience.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information we hold about you. voxi88 fully respects these rights:
You have the right to request a copy of the personal information we hold about you at any time.
You may request corrections to inaccurate or incomplete information via your account settings or customer support.
You may withdraw consent for specific uses of your data at any time, provided it does not affect our legal obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform where applicable.
If you believe your privacy rights have been violated, you may file a complaint with the Department of Personal Data Protection Malaysia.
Voxi88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Upon account closure, we will retain certain information for periods prescribed by law:
Once the defined retention period has ended, your data will be securely deleted or anonymised using industry-recognised data disposal procedures.
Voxi88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Where significant changes are made, we will notify you via:
The "Updated" date at the top of this document reflects the latest version of the Privacy Policy. Continued use of the voxi88 platform after any amendments take effect constitutes acceptance of the latest version.
If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist. You can reach us through the following channels:
We go beyond mere legal compliance — we cultivate a privacy-first culture that permeates every aspect of voxi88 platform operations.
All data travelling between your device and voxi88 servers is protected by 256-bit SSL encryption — the same technology trusted by leading banks worldwide, including those in Malaysia.
Voxi88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every data collection and usage process we carry out has a clear and lawful legal basis.
You have full control over your data — view, correct, or request deletion at any time. Our privacy team processes every request within 14 working days.
Voxi88 has never and will never sell your personal data to any third party for marketing purposes. Your data is used solely for the purposes for which you have given consent.
Voxi88's security infrastructure undergoes regular penetration testing and independent audits by certified third-party security experts to ensure there are no exploitable vulnerabilities.
In the event of a data breach, voxi88 has a strict incident response procedure in place. You will be notified within 72 hours in line with industry best practices.
Join over 500,000 voxi88 members enjoying online entertainment with complete peace of mind — knowing their privacy and data security are fully protected.